Help centre
Questions, answered
Quick answers about shipping, returns and payments. Can't find yours? Email support@viktools.com.
- Free
- Shipping, every order
- 1–3 days
- To dispatch
- 30 days
- To return
Orders & shipping
Shipping and delivery
Where do you ship?
To the United States, Canada, Australia, New Zealand and the United Kingdom.
Is shipping really free?
Yes. Shipping is free on every order, with no minimum spend.
How long does delivery take?
We process orders in 1–3 business days. Once dispatched, delivery usually takes 7–14 business days. Peak season, weather and customs checks can add a few days.
How do I track my order?
We email a tracking number as soon as your order ships. You can also follow it on our order tracking page. The first tracking update can take 2–3 business days to appear.
Will I pay import duties or taxes?
Prices are in USD. Depending on your country, duties, VAT or GST may apply. If they are collected at checkout you'll see them before you pay; otherwise the carrier may collect them on delivery.
Can I change or cancel my order?
Email support@viktools.com as soon as possible. We can change or cancel an order until it has been handed to the carrier.
My order came in more than one parcel. Is that normal?
Yes. Our tools ship from fulfilment partners in different regions, so a multi-item order can arrive in separate parcels with separate tracking numbers.
Returns & problems
Returns and refunds
What is your return policy?
You can return any item within 30 days of delivery, unused and in its original packaging. See the full Refund Policy.
Who pays for return shipping?
If the item is faulty, damaged or wrong, we do. If you changed your mind, the return shipping is on you.
My item arrived damaged or doesn't work. What now?
Email us within 7 days of delivery with your order number and a photo or short video. We'll replace it or refund it — often without you having to send it back.
How do I start a return?
Email support@viktools.com with your order number and the item. We reply with the return address and instructions — please don't send anything back before we reply.
When will I get my refund?
Within 10 business days after we've received and checked your return. Your bank or PayPal may need a few extra days.
Payments & discounts
Paying and saving
Which payment methods do you accept?
Major cards and PayPal. Payment is handled by Shopify's secure checkout — we never see your full card details.
How do I use a discount code?
Enter it in the discount field at checkout. One discount code per order.
Do you have a newsletter?
Yes — new tools, how-tos and early access to deals, no spam. Sign up at the bottom of any page, or win 10% off with the mini-game on our homepage.
Still have a question?
Email support@viktools.com and a real person will reply. Please include your order number if you have one.